By enrolling in Joliet’s Smart Message-Community Alert Network, you can now stay connected by receiving up to the minute Emergency Alerts from the Joliet Police and Fire Departments regarding immediate or pending threats to public safety or property, where immediate notification is necessary. Examples would be evacuation notices, boil orders, water main breaks, crime alerts.

You can also elect to receive Announcement, Notices, and Public Safety Non-Emergency Information sent to your home phone, work phone, texted to your cell phone, or email to your email account between the hours of 6 am and 9 pm.

Announcements-will come from the City of Joliet Public Utilities Division informing you of scheduled water and sewer repairs, and from the City of Joliet Public Works Division informing you of street closures, resurfacing projects and parking bans.

Notices-will come from the City of Joliet Information Desk and will consist of community information regarding upcoming festivals, changes in garbage pick-up, press releases.

Public Safety Non-Emergency Information-will come from the Joliet Police Department informing citizens of crime prevention information, public safety events, crime alerts, safety tips. The Fire Department will send out information regarding annual hydrant testing.

Please note: This is not being used as a watch or warning system for potentially threatening weather-related events. The City encourages residents and businesses to proactively seek out weather-related information from official channels such as the National Weather Service (www.weather.gov) or their preferred local media outlet. It is a best practice to have a National Oceanic and Atmospheric Administration (NOAA) Weather Radio at your residence or place of business that broadcasts official Weather Service warnings, watches, forecasts and other hazard information 24 hours a day, 7 days a week.

Click Here To Enroll

For assistance, contact smartmessage@jolietcity.org.

Frequently Asked Questions

What is Community Alert Network?

This service allows you to sign up to receive emergency and non-emergency notifications through a preferred method of communication. This could include a cell phone, work phone, text message, e-mail, home phone, and more. You can also choose the locations you want to be contacted about. You can receive notifications about emergencies and other events that may impact the area around your home, your parents’ home, your workplace, and your child’s school, as long as those locations are within the boundaries of the City of Joliet.

When will it be used?

Whenever possible, the system will be used to notify subscribers about imminent threats to health, safety and property or for important community notifications. Please keep yourself informed by continuing to monitor other public safety warning and information systems (such as television and radio) whenever possible.

Will I still get emergency notifications if I do not sign up?

The City of Joliet has chosen to automatically import into its mass notification system publicly available landline phone information from the White Pages. If you do not sign up for this system, you might still receive notifications on your listed landline home or business phone, but nowhere else. However, if you have an unlisted traditional landline, or you only use a cell phone, you MUST sign up to receive any emergency or non-emergency alerts.

What if my phone number or email address changes?

If your cell phone, work phone, unlisted traditional landline or email address changes, you must visit your profile and update the information. The one exception is listed traditional landlines. If a listed traditional landline changes to another listed landline number, that information will be automatically updated annually.
The City of Joliet encourages subscribers to keep their information current so it can maintain a robust and effective mass notification system.

Will my contact information be shared with others?

No, the information that you provide will be used for mass notification system purposes only. The City of Joliet will not give or sell your telephone numbers or email addresses to any third-party vendor or other public or private organization.